You have been successfully logged out. You still have items in your basket. Order by midnight for free next working day delivery. If you're new to O2 or changing your O2 contract, it's easy to keep your mobile number. Before we can transfer your number, we'll need your PAC code — a code made up of three letters and six numbers. Alternatively, you can request your PAC from your current mobile provider.
You can give us your PAC code when you order your new O2 connection or at any time afterwards. You can give us your PAC code online, call us on free from your O2 phone or on from any other phone, or visit an O2 store.
Make sure you back up any contacts stored on your old network's sim card before the transfer, otherwise you could lose them. Please be aware that you'll temporarily lose service while we transfer your number to our network. If you turn your phone off and on regularly, you may see the connection to our network more quickly. The transfer will be completed by 6pm the same day, but it may take up to 24 hours for text and picture messaging to work. This will make sure your iMessages show as coming from the correct number.
Just fill in the keep my number form. Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. On the day of the switch, your Pay As You Go sim will lose signal. TEL For detailed instructions, please select your new mobile network from the following dropdown menu:.
Select your new mobile network If you're joining O2 from a different mobile network, you should ask your old mobile network to provide you with a PAC Code. For more information, please select the type of tariff you're wanting to move to:. For a full list of the latest O2 deals, please see this page on O2's website. Once your new phone or SIM card arrives from O2, switch it on and make sure everything's working correctly.
If, for whatever reason, you need to return or change your handset or SIM card, it's best to do this before transferring your phone number. Once you're happy to continue with the transfer, your PAC Code should be submitted through O2's online form. Alternatively, call from any other phone.
Once you've provided your PAC code to O2, your phone number transfer will normally be scheduled for the next working day Monday to Friday only, excluding English bank holidays. You can simply upgrade via O2's website. For more information, please select the type of O2 price plan you're planning to move to:. For more information, please see the O2 website. You can also read our full guide to using a PAC Code. This answers a lot of frequently asked questions and provides some additional tips on transferring your phone number.
For discussion, please see the comments below on this page. We would love to hear your comments: either about using an O2 PAC Code or transferring your phone number from another network to O2. The company was originally formed in as Cellnet by the BT Group and was one of the earliest mobile phone networks to launch in the UK, and later rebranded as O2 UK.
Toggle navigation Port Number UK. Note: It might not be possible to transfer your mobile phone number between the same network provider using a PAC code. However, O2 to O2 number transfer can usually be done internally by contacting customer support. Switch Network from Switch Network to
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