Why am I receiving an error message that my card platform does not support certificate issuance update? Why am I receiving an IDCO error message regarding a compatibility conflict that exists between my bit and bit desktop installations? Click Tools then Internet Options from the browser menu.
Select the certificates for your CAC press and hold Ctrl on your keyboard to select multiple certificates , leaving only the Identity Certificate circled in red below. If the server connection fails during the updating of email address and certificates or during the adding of certificates or applications, the DNS of the site may be unable to resolve the following names, in which case, you should take the following steps:.
Click Start then Run. Type cmd and click OK. A console window with a command prompt opens. To send an encrypted email click on New - Mail Message. Create your message. Click To, and in the Select Names window drop-down list, click Contacts. On the message toolbar, Click Options - Security Settings, and select Encrypt message contents and attachments check box. Click OK - Close. Click Send. Create a contact in your contacts list for them and add the certificate to it. Follow the steps above to send encrypted email.
Problem Is there a way to adjust the size of the digital signature when signing in Word or using my CAC? We are able to digitally sign, but the signature is so large it won't fit within the borders of a standard size memo. Solution Yes, follow this Word document. It is not compatible with the 64 bit version.
Solution When composing a new email, click on the Options tab and you will see Encrypt and Sign. Problem Users are having long load times when receiving digitally signed or encrypted emails. Solution Follow this guide. Problem Receive message: "This message can't be decrypted. Solution Make sure the email address that is listed on your CAC is also in your Exchange profile.
Here's how: To change your email address on your CAC. Solution for Word: Follow this guide Solution for Excel: Follow this guide Solution Create a new profile on your computer and digitally sign the Word and Excel files from that profile Problem 15a: ApproveIt tab does not show up in Microsoft Word or Excel or Information: This is caused when the Exchange server is down, or having problems.
Check your network connection or modify your Address Book settings. Problem You are on one of the many RW. This e-mail address may not necessarily be listed on the user account. This works decently well.
In order for a user to send signed e-mail or receive encrypted e-mail, the e-mail address on their e-mail certificates must match either their primary network Simple Mail Transfer Protocol SMTP e-mail address or one of the proxy SMTP addresses for their e-mail account. Visual steps. Problem Y ou are using OWA , and do not like the conversation view Solution Hold your mouse over the root of your mailbox folder [Your name].
You 'may' need to click it. Only seems to work in Windows, not Macs. Problem Outlook issue on a Government computer: I can select the certificates to digitally sign emails but when I click ok to make the changes made stay. I get an error telling me to insert a card into the reader.
The card is there, it can be used to access military websites it's just not recognized by Outlook. Solution Make sure your email address is correct on your CAC. Make sure the email address there is correct. You can use Compatibility view by clicking the little 'torn paper' icon in the web address line. Problem Receiving following message in OWA when trying to open an encrypted email message: "This message can't be decrypted.
If you have a smart card-based digital ID, insert the card and try to open the message again. Solution When the message appears, remove your CAC from the reader, reinsert it, select another email, and reselect the encrypted email. IE may ask again for your PIN and then it will decrypt the email so you can read it. Problem Web. This update comes with C2C. One person noticed the issue appear and also noticed that phone numbers in emails suddenly appeared in blue hyperlinked with a Skype symbol next to them.
Try sending your email again. Follow instructions below. I would recommend you upgrade. If you are still using using XP, it does not work as well. Problem 4: Receiving internal error when opening Pure Edge. If IE blocked the file, download this text file and remove the. We are sorry for the inconvenience. Pure Edge cannot use the newer files that were installed by Microsoft. Insure you close all errors that appear when launching a PureEdge form 2.
Solution 7: Close PureEdge if it is open. On the Signature Method tab, make sure the radio button is on the bottom choice - "Sign using a certificate or smart card. Click Apply, then OK. After you click "Sign" in PureEdge, it may take a few minutes for the list of certificates to pop up.
Be patient. Choose the certificate that doesn't say Email, and put a check in the box that says "Use this certificate as default" if this is your personal computer. Solution Try the same Solution as Problem 5 above. Solution Read Microsoft Support information. Solution If you are using Vista and the errors happened after macrovision, this is the fix. Logon as an administrator i. Open PureEdge to make sure it is running fine if macrovision hasn't been installed already. Install macrovision if not yet installed.
If you are unsure it has been installed, go ahead and run it and it will ask you to modify, repair, or uninstall. Uninstall it and reboot, then you can install it again. Open PureEdge to see if it has the errors.
Go into Regedit follow this path;. Before you install macrovision AppData key is:. After you install it, nothing will be in its place so you can copy the above key from another key ONLY to roaming. After, open PureEdge and and check to see if the errors were fixed. Solution Uninstall ApproveIt 5. Problem 9: Pure Edge bar stalls half way across the screen when attempting to load a form. Problem "Unable to complete the signature; the private key cannot be found or is inaccessible on the system.
Make sure you are using a good signing key or the right smart card. Problem Receive "Internal function call failed. Solution Visit the Notes page to find out how to correct this. Problem 1: If you do not like it, read below on how to turn it off. Solution Video on Chris. Solution User Access Control message. You will not have to enter the registry with this small. I use this registry hack on my Windows Vista computers and do not get the annoying message saying that I'm not safe.
If you feel you should have it after turning it off, here is another. This "other" person does NOT have to be an administrator. Solution Visit Google Groups for another possible solution.
You have 2 options, first is to switch over to Internet Explorer for any websites you need to use your CAC.
Second option is to visit the Firefox support page and attempt to get your Firefox working using the instructions. Problem 3: Certificate box comes up empty when trying to access a webpage. Solution 3: Latest DoD Certificates are needed, instructions are here.
Problem 4: Receive error message: "Local policy does not allow you to log on interactively. Solution 4: Latest DoD Certificates are needed, instructions are here. Problem 5: Government owned computer will not read CAC after computer is locked. Information: Sometimes when a user locks their computer, they are unable to unlock it because their CAC will not read. The research points toward buffer overflow errors and memory write errors due to registry key permissions. Two workarounds have been found:.
Problem 6: Problem accessing some CAC enabled websites. Solution 6: Run this. If your computer blocks the download, please download this file and remove the. Please continue to check back later to see if a Solution has been found. If you've found a Solution for this, please contact me. NONE right now. Question 1: How can I set up my personal Windows computer to be able to login with my CAC like my government computer?
Answer 1: You can try this program if you are using Windows 7 or 8. I personally have not tried it. Please let me know how it works for you. I only have 1 CAC, and need to access multiple computers at the same time.
So, I can't afford to tie it up on one computer. Notes from a person who tried the idea above: "The solution listed above worked great. Just remember after restart when you set it up, the first password you put in is the User Account Password, then when clicking finish to test, I had to select the second certificate on the popup. All went well!
Answer Follow this guidance in this PDF. The cards were used as an alternative to username password login to Army websites. Other alternatives such as One Time Passwords were also being considered. Sites such as MyPay will be allowed to continue to use username and password until a stronger authentication solution is fielded.
This Pilot program ended on 1 October Answer 4: Not at this time. Retirees will continue to receive the traditional Retired blue or Reserve Retired red cards. Family members will continue to be issued the tan or red cards. Question 5: I am retired and do not have a CAC anymore. Answer iPerms is, but HRC is not "yet. Question 6: TLS 1. Answer Create a new profile on your computer. Answer McAfee Antivirus can also cause this problem. If this is a home computer, try uninstalling McAfee, restart computer, then see if you still have the same problem.
You still need protection, so, look here for other Antivirus programs. You will need to logon to the server with your current CAC this authenticates you as you. The websites mentioned in the guide can only be accessed from a US Government computer and network. Solution Windows 7: Install ActivClient 6. Answer 9: Follow guidance here. Are you interested in subscribing to the CACnews email list? Look at 4 immediately above.
Follow these possible solutions Uncheck Inject script into web traffic to interact with web pages under Traffic Processing , Select Continue -Yet another Kaspersky fix is to change the "Encrypted connections scanning" option to "Do not scan encrypted connections" located under Settings, Additional, Network settings. Total Defense users need to turn off Scan Secured Websites located in the gear shield, Web Protection Windows Defender users rarely have a problem, but this may help.
How-To Geek article What do I do if I make a mistake on my reserved name? You may wait for the name approval to expire after 60 days or you may proceed with the registration in the reserved name and apply for a change of name after registration. This may occur when using a wrong credential to login to your portal. To resolve this, use either your e-mail address, phone number or accreditation number submitted while creating the account as the username for login.
What should I do if CAC asks me to change the approved name for the entity after I have submitted the application for registration? Also avoid many login attempts with wrong password or username as the system will lock your account. If the issue persist, lodge a complaint on the Support Center.
In addition, you can login with your email address or accreditation number or phone number as a substitute to username. What should I do if CAC asks me to increase my issued share capital?
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