Established in , Frontier has grown to provide service in 25 states. We offer Internet, phone, television services, and a broad range of complex communications services to all types of residential and business customers: Single home, Multi-Dwelling Units and small to enterprise-level businesses.
Our Senior Leadership team brings their combined expertise from the internet, TV, and phone service industries to work every day to help improve every Frontier customer's experience. Frontier offers communication services to customers in 25 states.
The revelations from Frontier's bankruptcy filings don't end there. Equally important is how Frontier cultivated, maintained, and abused its monopolies. ISPs like Frontier know exactly where they have monopolies, and therefore know exactly who has no choice and therefore is not worth spending money on.
Frontier's documents reveal that the company treats its status as the monopoly provider of high-speed Internet access for 1. Frontier wants investors to know that it can precisely demarcate its monopoly territories because it wants to show investors where it can get money to repay its debt and get out of bankruptcy by charging a captive audience more and delivering less.
The fact that Frontier—and its competitors—treat monopolies as a bankable asset would seem a sign that there should be some oversight. Since the FCC has removed its ability to oversee this industry since under the so-called Restoring Internet Freedom Order, that oversight will have to be from the states.
Internet access is an essential service that American households cannot reasonably forgo without inflicting real social and economic harms on themselves, even when the pandemic isn't raging outside their doors.
None of that is a secret, but the dots were never connected quite so explicitly as when Frontier just assured investors, in writing, that it was making a lot of money from more than one million people who have no feasible alternatives, and that this justified "investing" political dollars to block cities from building networks, even where there is no cable internet deployment.
Frontier's bankruptcy documents reveal that these political investments were always viewed as cheaper than the network investments they would otherwise have to make to keep its customers once they were no longer held hostage to its ailing, crumbling, overpriced network. They have been singularly terrible at delivering decent speed, reliable service, reasonable customer support, or competitive prices.
The only thing these companies have demonstrated competence in is making money for their investors. And Frontier's bankruptcy reveals that even that core competence is vastly overrate. It's long past time we gave up on waiting for Big Telco to do its job. Instead, America should look to the entities with proven track-records for getting fiber to our curbs: small, private, competitive ISPs and local governments.
These are the home of the "patient money" that doesn't mind ten-year payoffs for investments in fiber. Fiber is vastly superior to every other means of delivering high-speed Internet to our homes, schools, institutions, and businesses. Nothing else even comes close not 5G, either. That's why we actively support legislation in California to have the state finance a universal open-access fiber infrastructure built by smaller entities.
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